We are committed to delivering high-quality RO water purifier services and products. This Refund and Returns Policy outlines the terms under which refunds, returns, or service adjustments may be provided.
2. Service Refunds
- Refunds for installation, repair, or maintenance services will only be considered if the service was not performed as agreed or if there was a service failure on our part.
- Requests for refunds must be submitted within 7 days of the service.
- Partial refunds may be issued depending on the extent of the service delivered.
3. Product Returns
- Returns or replacements are allowed only for RO units or accessories purchased directly from us that are defective or damaged on delivery.
- Requests for returns or replacements must be made within 7 days of delivery.
- Products must be returned in their original packaging with all accessories, manuals, and invoices.
4. Refund Process
- Refunds will be processed via the original payment method wherever possible.
- Refunds may take 3–7 business days to reflect in your account, depending on the payment method.
5. Exclusions
Refunds or returns will not be provided for:
- Damage caused by misuse, mishandling, or unauthorized repair.
- Normal wear and tear of consumable parts such as filters.
6. Contact for Refunds/Returns
For any refund or return requests, please reach out to our support team:
📞 Call / WhatsApp: 8920958454
📧 Email: kumarrahul11596@gmail.com