1. Introduction
We strive to provide high-quality RO water purifier services and products. This Refund and Returns Policy explains the terms under which refunds, returns, or service adjustments may be provided.
2. Service Refunds
- Refunds for services (installation, repair, maintenance) will be considered only if the service was not performed as agreed or if there was a service failure on our part.
- Requests for refunds must be submitted within 7 days of the service.
- Partial refunds may be provided based on the extent of the service delivered.
3. Product Returns
- For RO units or accessories purchased from us, returns or replacements are allowed only if the product is defective or damaged on delivery.
- Requests for product returns or replacements must be made within 7 days of delivery.
- Products must be returned in original packaging along with all accessories, manuals, and invoices.
4. Refund Process
- Refunds will be processed via the original mode of payment wherever possible.
- Refunds may take 3–7 business days to reflect in your account depending on the payment method.
5. Exclusions
- Refunds or returns will not be provided for:
- Damage caused due to misuse, mishandling, or unauthorized repair.
- Normal wear and tear of consumable parts like filters.
6. Contact for Refunds/Returns
To request a refund or return, contact our support team:
📞 Call / WhatsApp: 8920958454
📧 Email: kumarrahul11596@gmail.com